REVISION POLICY

The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs is met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised design in 48 hours.

Any changes/revisions requested after the logo designs are finalized will be treated as a new order and charged separately.

REFUND POLICY

Book Launch USA refund policy will be nil if;

  • You have chosen a special package.
  • The primary design concept has been approved.
  • You have demanded revisions.
  • The cancellation has been made due to reasons non-related to the company.
  • The company has not been contacted for more than 2 weeks of project.
  • Company’s policies, or policy, have been violated.
  • Other company or designer has been approached for the same project.
  • The creative brief is lacking in required information.
  • A complete design change has been demanded.
  • The claim has crossed the given ‘request for refund’ time span.
  • The business is closing or changing name or business.
  • Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
  • If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
  • The client will not be entitled to any refunds after 15 days, from the date of purchase.
  • Services including but not limited to Social Media Marketing/Management, Search Engine Optimization (SEO), Domain Registration, Logo Copyrights & Trademarks, Web Hosting & Paid Plugins (SSL/DDoS) are not entitled to refunds under any circumstances.
  • A partial refund (not exceeding 25%) could be availed, if client fails to provide the initial brief for the logo/web design within 10 days of placing the order.

Note: Book Launch USA holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Book Launch USA. The company will be the rightful owner of the designs.

CLAIM YOUR REFUND

To claim your refund in accordance with our refund policy, follow the following steps:

You can claim your refund by:

  • Dialing our Toll Free Number # +1 (888) 394-1397
  • Live Chat. Click here to start chat now
  • Sending us an Email.

As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.

After you have received your refund, you will not have any rights to any designs submitted by Book Launch USA, the information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

QUALITY ASSURANCE POLICY

We do our best to meet your requirements and our designers do their best to fulfill your expectations.

We believe in providing best designs and each of our designs is well researched and well crafted.

WE OFFER SATISFACTION GUARANTEE

  • Our unlimited revisions policy is to make sure that you are satisfied.
  • We aim at exceeding your expectations and strive to accomplish it.
  • We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).

DELIVERY POLICY

  • The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
  • The turnaround time will be according to the package, the minimum time required is 2 business days.
  • In case of urgent order, contact our customer support team.

RECORD MAINTENANCE

Book Launch USA keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.

CUSTOMER SUPPORT

Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.

COMMUNICATION POLICY

  • Book Launch USA will not be responsible for any communication done via any other platform than “.....@booklaunchusa.com” or any numbers not provided by us or given on our official website.
  • We are not responsible for any damages caused due to other contact details not provided by us.
  • Project activation charges will apply if client fails to respond over a period of 45 days.
  • We take full responsibility of all the information provided through our official domains.

Client Testimonials

Our clients trust us with their dreams and we turn them into a solid reality. Hear it from our clients:

  • I'm so glad I close Book Launch USA and worked with Olivia Raven for my writing and book cover. Her creativity and guidance made the entire process smooth and enjoyable. It was definitely a decision I'm happy I made.

    Carl Pooley

  • Let me just say, if you're serious about publishing, this is The place. The office is super nice, and everyone there knows their stuff. They helped me with proofreading, cover design, formatting everything! And their marketing team actually knows how to get results. My book's sales have been steady, and I couldn't have done it without them.

    Josh Monell

  • These folks really know what they're doing. I was kinda skeptical at first, but after visiting their office and chatting with Bobby and her team, I was sold. They treated my book like it was their own project helped me polish it up, gave it an amazing layout, and handled the publishing like pros. My sales are popping off thanks to their marketing tips. Don't sleep on this team.

    Ellen Mati

  • My first book was a passion project, but I had no idea how to make it professional. April Adams and the team edited my manuscript, formatted it perfectly for kindle, and designed a stunning cover that truly represented my story. When I saw my eBook live on Amazon. I was speechless. Their expertise made my dream a reality. Now, I'm planning my next book, and I know exactly who I'II trust with the process.

    Carlos Rodrigues

  • Working with Olivia Raven on my publishing journey was nothing short of phenomenal. From day one, she brought a mix of expertise, creativity, and strategic insight that made the entire process seamless.

    Olivia doesn’t just edit and publish, she elevates. She transformed my manuscript into a polished, market ready book while ensuring my vision stayed front and center. Her advice on cover design, formatting, and distribution was spot on, helping me navigate the complex world of publishing with confidence.

    Beyond her technical skills, Olivia’s passion for storytelling and dedication to her clients set her apart. She’s not just a publishing expert she’s a champion for authors. If you’re serious about getting your book out there, Olivia Raven is the name to trust!

    Brenda McCorkell

  • Never thought l'd see my book on shelves, but here we are! The editing team cleaned up all my awkward sentences, and the cover design? FIRE. I stopped by their office to go over a few changes, and the staff was so friendly and patient. l've gotten so much love from readers thanks to their marketing efforts. Totally worth it.

    Justin Wyman

  • Love love love their work! Lisa was amazing. Highly recommended.

    Shane Montgomery

  • Signed up through April and she was sooo informative and helpful. I was unsure but trusted her words and signed up. No regrets.

    Mona Barren

  • I got my VSCO coloring book published through Book Launch USA's team and believe me, I have been nothing but awed by how great they have been. I wasn't sure if this book would do good on its own but the team worked sooo professionally that i am AMAZED with the result. Definitely going to get it marketed through them.

    Dani Kate

  • Book Launch USA transforms stories into captivating audiobooks with skilled narrators who truly embody the characters. Their seamless production and crisp audio quality make the final product shine. Perfect for authors aiming to create an unforgettable listening experience!

    Patrick Heyne

  • Book Launch USA transforms manuscript into professional, market ready books with ease and creativity. Their expert team handles everything from editing to design, ensuring authors shine in the competitive market. A trusted partner for turning writing dreams into publishing success!

    Markus Koppe

  • Collaborating with Book Launch USA made all the difference in my book's success story.

    Luiz Morais

  • They provided invaluable input to develop my story, and I walked away with both a polished result and new skills.

    Dani Striban